You can delete your Movcar account, along with the personal data associated with it, at any time. This page explains how, and what happens to your data afterward.
If you are still able to sign in to your account:
Your account and its data will be removed. This cannot be undone, so save any information you want to keep first.
If you cannot sign in — for example, if you've forgotten your password, uninstalled the app, or you're a driver whose account was created by an employer — email us and we will delete it for you.
Write to support@movcar.app from the email address linked to your account, with the subject “Delete my account”. If you cannot email us from that address, contact us anyway, and we will verify your identity through another method before deleting anything.
If you use Movcar as a driver or employee under your company's fleet account, your employer controls that account and the data within it. They are the data controller; Movcar processes the data on their behalf.
Please contact your employer or fleet manager to have your data removed. If you contact us instead, we will forward your request to them and inform you once it has been done.
When your account is deleted, we remove:
A small amount of data must be retained by law or to defend against legal claims. We keep only what is necessary, and do not use it for any other purpose.
| What | Why | How long |
|---|---|---|
| Invoices and payment records | Tax and accounting law | Up to 5 years |
| Record of your acceptance of our Terms | To establish and defend legal claims | Up to 5 years |
| Copies stored in encrypted backups | Backups cannot be edited selectively | Overwritten during our standard backup cycle; not actively used in the meantime |
We process deletion requests without undue delay, and in any case within one month of receiving them, as required by Article 12(3) of the GDPR.
Deleting your account does not automatically cancel a paid subscription. If you have an active subscription, cancel it first — see our Terms & Conditions — or tell us in your email and we will handle both.
If anything here is unclear, or you want to exercise another of your data protection rights — access, correction, portability, or objection — contact us at support@movcar.app.
You also have the right to complain to a supervisory authority. In Romania, this is the ANSPDCP.
